PRIVACY POLICY

Last updated: October 8, 2025

Winero ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for finding and joining padel and piklbolas games.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we collect:

Full name
Email address
Phone number (optional)
Password (securely encrypted and never stored in plain text)
Profile photo/avatar (optional)
Preferred language for app localization

1.2 Gaming Profile Information

Skill level for player matching
Credits balance (in-app currency)
Game statistics (games played, games won, win rate)
Game participation and booking history
Team assignments and preferences

1.3 Location Information

With your permission, we collect location data to:

Find nearby games and venues
Show you relevant court locations
Help you discover local playing opportunities

You can control location permissions through your device settings. Note that some features require location access to function properly.

1.4 Device and Technical Information

Device type (iOS or Android)
Device name and model
Push notification tokens (for game reminders and updates)
App version and operating system version

1.5 Payment Information

Payment transactions are processed by secure third-party payment processors (Neopay and Paysera). We do not store your credit card or banking details. We only retain:

Payment transaction history
Payment status for game bookings
Credits purchased and used

2. How We Use Your Information

We use the collected information for the following purposes:

To create and manage your user account
To facilitate game bookings and connect you with other players
To process payments and manage your credits balance
To send push notifications about game reminders, player changes, and important updates
To match you with games appropriate to your skill level
To display your profile to other players in games you join
To provide customer support and respond to your inquiries
To improve our app features, functionality, and user experience
To send you service-related announcements when necessary
To enforce our terms of service and prevent fraud or abuse

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

3.1 With Other Users

When you join a game, other participants can see:

Your name
Your skill level
Your profile photo (if provided)
Your game statistics

3.2 With Service Providers

Venue partners (to confirm bookings and manage court access)
Payment processors (Neopay, Paysera) for transaction processing
Supabase (our database and authentication provider)
Google (when you choose to sign in with Google OAuth)
Expo (for push notification delivery)

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

4. Data Security

We implement industry-standard security measures to protect your personal information:

All passwords are encrypted using secure hashing algorithms
OAuth tokens are stored in secure device storage (Expo SecureStore)
API requests are authenticated using secure service keys
Payment processing is handled by PCI-compliant third-party processors
Data transmission is encrypted using SSL/TLS protocols

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Push Notifications

We send push notifications to keep you informed about:

Game reminders (24 hours before your scheduled games)
Player changes (when someone joins or leaves your game)
Payment confirmations and credit updates
Important announcements about your bookings

You can disable push notifications at any time through your device settings. When you sign out, your notification tokens are automatically removed from our system.

6. Third-Party Authentication

If you choose to sign in with Google OAuth, we receive limited information from Google including your email address and basic profile information. This data is used solely for authentication and account creation purposes. Please review Google's Privacy Policy for information about how they handle your data.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. We also retain and use your information as necessary to:

Comply with legal obligations
Resolve disputes
Enforce our agreements
Maintain game history for statistical purposes

If you wish to delete your account and personal information, please contact us at zymantas@winero.lt. We will process your request within 30 days, except for information we are required to retain by law.

8. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate information through your profile settings
Deletion: Request deletion of your account and personal data
Location Control: Enable or disable location services in device settings
Notifications: Opt out of push notifications in device settings
Language Preference: Change your preferred language in app settings

9. Children's Privacy

Winero is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using Winero, you consent to the transfer of your information to countries that may have different data protection laws than your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy in the app
Updating the "Last updated" date at the top
Sending a push notification for significant changes

Your continued use of Winero after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Privacy Email: zymantas@winero.lt
Support Email: zymantas@winero.lt
App: Winero (com.winero.app)

By using Winero, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Effective Date: October 8, 2025